Privacy Policy

Kriss Professional Cleaning (“we”, “us”, “our”) is a cleaning services business based in Watford, United Kingdom. We act as the data controller for the personal information you share with us. You can reach us at info@krissprocleaning.co.uk or 07387 007943.

• Contact details you provide (name, phone number, email, address).
• Details about the service you're requesting (type of clean, date, time, notes).
• Messages you send via our contact form, WhatsApp, email or phone.
• Basic technical data from your visit (e.g. anonymous analytics).

• To respond to enquiries and provide a quote.
• To schedule, deliver and invoice the cleaning services you book.
• To communicate with you about your booking (reminders, updates).
• To meet our legal, accounting and insurance obligations.

We never sell your data, and we don't share it for marketing purposes.

We rely on contract (to provide the service you've asked for), legitimate interest (to run our business and respond to enquiries), and legal obligation (to keep the records the law requires).

When you click “Book on WhatsApp”, your message — including any service, date, time, name and notes you've added — is sent to us through Meta's WhatsApp service. WhatsApp processes the message under its own privacy policy.

We keep enquiry data for up to 24 months. Booking and invoicing records are kept for 6 years to meet HMRC requirements, then securely deleted.

We only share your data with trusted providers who help us run the business:

• Email and messaging providers (e.g. WhatsApp, our email host).
• Accounting and invoicing software.
• Our website hosting and analytics provider.

All providers are bound by appropriate data-processing agreements.

Under UK GDPR you have the right to access, correct, delete or restrict the use of your personal data, and to object to processing or request data portability. To exercise any of these, email info@krissprocleaning.co.uk. You can also complain to the Information Commissioner's Office.

Our website uses only essential cookies needed to make the site work. We may add anonymous analytics in future — if we do, we'll update this policy and ask for your consent first.

We may update this policy from time to time. The latest version will always be available on this page with the “last updated” date refreshed.